{"id":13328,"date":"2026-01-13T11:54:03","date_gmt":"2026-01-13T07:54:03","guid":{"rendered":"https:\/\/iss-globalforwarding.com\/?page_id=13328"},"modified":"2026-01-19T11:37:43","modified_gmt":"2026-01-19T07:37:43","slug":"south-africa-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/iss-globalforwarding.com\/bo\/south-africa-terms-and-conditions\/","title":{"rendered":"South Africa Terms and Conditions"},"content":{"rendered":"\t\t
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\n\t\tSouth<\/span> Africa<\/span> Terms<\/span> and<\/span> Conditions<\/span>\t<\/h2>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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TRADING TERMS & CONDITIONS OF ISS GLOBAL FORWARDING SOUTH AFRICA<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/p>\n

1. INTERPRETATION<\/span><\/h5>\n

1.1. the headings to the clauses are for reference purposes only and shall not aid in the interpretation of the clauses to which they relate<\/span><\/p>\n

1.2. unless the context clearly indicates a contrary intention, words importing any one gender include the other two genders. The singular includes the plural and vice versa and natural persons include created entities (corporate or unincorporated) and vice versa<\/span><\/p>\n

1.3. the following terms shall have the meanings assigned to them hereunder and cognate expressions shall have a corresponding meaning. Namely<\/span><\/p>\n

1.3.1. \u201cthe Company\u201d means ISS GLOBAL FORWARDING SOUTH AFRICA (PROPRIETARY) LIMITED REGISTRATION NUMBER 2009\/023060\/07<\/strong> or if it exercises its rights under clause 2. the member of the group in respect of which it exercises its rights;<\/span><\/p>\n

1.3.2. \u201ccustomer\u201d means any disclosed person and\/or legal entity, agent at whose request, or on whose behalf, the company undertakes to do any business or provides any advice, information or service(s) who\/which;<\/span><\/p>\n

(i) is a party to this agreement and\/or<\/span>
(ii) who has been provided with notice of the terms and conditions hereto (receiving party) if the party contracting with the Company is an appointed agent of the receiving party.<\/span><\/p>\n

1.3.3. \u201cgoods\u201d means any goods handled, transported or dealt with by or on behalf of or at the instance of the Company or which come under the control of the Company or its agents, servants or nominees on the instructions of the customer, and includes any container, transportable tank, flat pallet, package or any other form of covering, packaging, container or equipment used in connection with or in relation to such goods.<\/span><\/p>\n

1.3.4. \u201cthe group\u201d means the Company as well as any company which is an associate company, holding company or subsidiary of the company, as well as any company which may be formed by any of the aforegoing or by any of the shareholders of any of the aforegoing, which may render services to the customer in terms of clause 2;<\/span><\/p>\n

1.3.5. \u201cthe owner\u2019 means the owner of the goods to which any business concluded under these trading terms and conditions relates and any other person who is or may have acquired any interest, financial or otherwise, therein.<\/span><\/p>\n

1.3.6. \u201cthe law\u201d means the Laws of the Republic of South Africa<\/span><\/p>\n

2. MEMBERS OF THE GROUP RENDERING SERVICES TO THE CUSTOMER<\/span><\/h5>\n

The Company may at its election perform all and any business undertaken, or provide advice, information or services, whether gratuitous or not, either itself or it may procure that any member of the group undertakes such business or provides such advice, inform ation or services as principal upon and subject to the terms and conditions contained herein, which shall apply mutatis mutandis to the customer and any such member of the group.<\/span><\/p>\n

\n
3. APPLICATION OF TRADING TERMS AND CONDITIONS<\/span><\/h5>\n

Subject to clause 5, all and any business undertaken or advice, information or services provided by the company, whether gratuitous or not, is undertaken or provided on these trading terms and conditions.<\/span><\/span><\/p>\n

4. OWNERS RISK<\/span><\/h5>\n

All handling, packing, loading, warehousing and transporting of goods by or on <\/span>behalf of or at the request of the customer is carried out at the sole risk of the customer and\/or the owner, and the customer indemnifies the company accordingly.<\/span><\/span><\/p>\n

5. APPLICABLE LEGISTLATION<\/span><\/h5>\n
\n
5.1. If the company is obliged, in the execution of any of its duties and\/or responsibilities to comply with any common law or legislative enactment (\u201cthe law\u201d) of any nature whatsoever, then the company by complying therewith shall not be deemed to waive nor abandon any of its rights in terms of these trading terms and conditions.<\/span><\/div>\n
 <\/div>\n
5.2. In addition, thereto, in complying with the law, the company shall not be deemed to have assumed any onus, obligation, responsibility or liability in favor of the customer.<\/span><\/div>\n
 <\/div>\n
5.3. If any of the terms of these trading terms and conditions are found to be unenforceable or in conflict with any law, then and in such event the conflicting provision of this agreement shall be read as if excluded. Any such conflict shall not affect the remainder of this agreement.<\/span><\/div>\n<\/div>\n
 <\/div>\n
6. FIATA COMBINED TRANSPORT BILL OF LADING<\/span><\/h5>\n
The company shall be entitled to issue in respect of the whole or part of any contract for the movement of goods a FIATA combined transport bill of lading (\u201cFBL\u201d) provided that where a FBL is issued these trading terms and conditions shall continue to apply except insofar as they conflict with the terms and conditions applicable to the FBL. The issue of a FBL by the company shall entitle it to raise an additional charge, determined by the company, to cover its additional obligations arising under the FBL.<\/span><\/div>\n
 <\/div>\n
7. EXCLUSION OF OBLIGATIONS OF COMMON OR PUBLIC CARRIER<\/span><\/h5>\n
The Company deals with goods only on the basis that it is neither a common carrier nor a public carrier.<\/span><\/div>\n
 <\/div>\n
8. COMPANY\u2019S DISCRETION IN THE ABSENCE OF INSTRUCTIONS<\/span><\/h5>\n
\n
In the absence of specific instructions given timeously in writing by the customer to the Company;<\/span><\/div>\n
8.1. it shall be in the absolute discretion of the Company to decide at what time to perform or to procure the performance of any or all of the acts which may be necessary or requisite for the discharge of its obligations to the customer;<\/span><\/div>\n
 <\/div>\n
8.2. the Company shall have an absolute discretion to determine the means, route and procedure to be followed by it in performing all or any of the acts or services it has agreed to perform<\/span><\/div>\n
 <\/div>\n
8.3. in all cases where there is a choice of tariff rates or premiums offered by any carrier, warehouseman, underwriter, or other persons depending upon the declared value of the relevant goods or the extent of the liability assumed by the carrier, warehouseman, underwriter or other person, it shall be in the discretion of the Company as to what declaration, if any, shall be made, and what liability, if any, shall be imposed on the carrier, warehouseman, underwriter or other person.<\/span><\/div>\n
 <\/div>\n
8.4. Arrange for any particular goods to be carried, stored or handled separately from other goods<\/span><\/div>\n<\/div>\n
 <\/div>\n
9. COMPANY\u2019S GENERAL DISCRETION<\/span><\/h5>\n
\n
9.1. Notwithstanding anything to the contrary herein contained, if at any time the Company should consider it to be in the customer\u2019s interests or for the public good to depart from any of the customer\u2019s instructions, the Company shall be entitled to do so and shall not incur any liability in consequence of doing so.<\/span><\/div>\n
 <\/div>\n
9.2. If events or circumstances come to the attention of the Company, its agents, servants or nominees which in the opinion of the Company, make it in whole or in part, impossible or impartible for the Company to comply with a customer\u2019s instructions the company shall take reasonable steps to inform such customer of such events or circumstances and to seek further instructions. If such further instructions are not timeously received by the company in writing the Company shall, at its sole discretion, be entitled to detain, return, store, sell, abandon, or destroy all or part of the goods concerned at the risk and expense of the customer.<\/span><\/div>\n<\/div>\n
 <\/div>\n
\n
10. INSURANCE<\/span><\/h5>\n
The Company shall endeavor to effect any insurance the customer timeously and in writing instructs it to effect. Such insurance will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriter taking the risk and the Company shall not be obliged to obtain separate cover for any risk so excluded. Unless otherwise agreed in writing the Company shall not be under any obligation to obtain separate insurance in respect of separate consignments but may insure all or any of such consignments under any open or general policy held by the Company from time to time. Should any insurer dispute its liability in terms of any insurance policy in respect of any goods, the customer concerned shall have recourse against such insurer only and the Company shall not have any responsibility or liability whatsoever in relation thereto notwithstanding that the premium paid on such policy may<\/span><\/div>\n
differ from the amount paid by the customer to the Company in respect thereof. Insofar as the Company agrees to arrange insurance the Company acts solely as an agent on behalf of the customer.<\/span><\/div>\n
 <\/div>\n
11. COMPANY\u2019S OBLIGATIONS IN THE ABSENCE OF INSTRUCTIONS<\/span><\/h5>\n
Unless specific written instructions are timeously given to and accepted by the company, the Company shall not be obligated to make any declaration for the purpose of any statute, convention, or contract, as to the nature or value of any goods or as to any special interest in delivery. In particular, the Company shall be under no obligation to make any declaration or to seek any special protection or cover from any carrier in respect of any goods which are\/or fall within the definition which require special conditions of handling or storage.<\/span><\/div>\n
 <\/div>\n
12. CUSTOMER\u2019S UNDERTAKINGS<\/span><\/h5>\n
12.1. For all purposes hereunder the customer shall be deemed to have in relation to the customer\u2019s business, the goods and the services to be rendered by the Company in regard thereto, reasonable knowledge of all matters directly or indirectly relating thereto or arising therefrom including, without limitations, terms of sale and purchase and all matters relating thereto and the customer undertakes to supply all pertinent information to the Company.<\/span><\/div>\n
 <\/div>\n
12.2. The customer warrants that:<\/span><\/div>\n
 <\/div>\n
12.2.1. it is either the owner or the authorized agent of the owner of any goods in respect of which the customer instructs the Company and that each such person is bound by these trading terms and conditions.<\/span><\/div>\n
12.2.2. in authorizing the customer to enter into any contract with the Company and\/or in accepting any document issued by the Company in connection with such contract, the owner, sender or consignee is bound by these trading terms and conditions for itself and its agents and for any parties on whose behalf it or its agents may act, and in particular, but without prejudice to the generality of the foregoing, it accepts that the company shall have the right to enforce any claim which it has, against the agent and\/or a disclosed principal, who shall be liable jointly and severally, in solidum, the one paying the other to be absolved, for any liability in terms of this agreement which despite demand has not been paid;<\/span><\/div>\n
12.2.3. All information and instructions supplied and to be supplied by it to the Company is and shall be accurate, true and comprehensive, and in particular, without derogating from the generality of the aforegoing, the customer shall be deemed to be bound by and warrants the accuracy of all descriptions, values, weights and other particulars furnished to the company for customs, consular and other purposes, and the customer warrants that it will not withhold any necessary or pertinent information, and indemnifies the Company against all claims, losses, penalties, damages, expenses and fines whatsoever, whensoever and howsoever arising as a result of a breach of the aforegoing whether negligently or otherwise including, without derogating from the generality of the aforegoing, any assessment or reassessment;<\/span><\/div>\n
12.2.4. All goods will be properly, adequately and appropriately prepared and packed, stowed, labeled and marked, having regard inter alia to the implementation by or on behalf of the characteristics of the goods involved and that they are capable of withstanding the normal hazards inherent in the implementation of such contract;<\/span><\/div>\n
12.2.5. Where goods are carried in or on containers, trailers, flats, tilts, railway wagons, tanks, igloos or any other unit load devices specifically constructed for the carriage of goods by land, sea or air, (each such device hereinafter individually referred to as \u201cthe transport unit\u201d) then, save where the Company has been given and has accepted specific written instructions to be responsible for the loading of the transport unit , it will be accepted that where the customer has been responsible for the loading of the transport unit that the;<\/span><\/div>\n
12.2.5.1. transport unit has been properly and competently loaded; and<\/span><\/div>\n
12.2.5.2. goods involved are suitable for carriage in or on the transport unit; and<\/span><\/div>\n
12.2.5.3. the transport unit is itself in suitable condition to carry the goods loaded therein and complies with the requirements of all relevant transport authorities and carriers.<\/span><\/div>\n
 <\/div>\n
13. CANCELLATION BY COMPANY <\/span><\/h5>\n
Without prejudice to any other rights or remedies that the Company may have, the Company reserves the right to cancel or suspend immediately at its discretion and without liability , all or part of any service where the Customer is in breach of any payment of any account and\/or permits a judgment to be taken against it, ceases trading or applies or is placed under business rescue proceedings or commits an act of insolvency in which event the Company shall be entitled to:<\/span><\/div>\n
13.1. Discontinue any account the customer may have with the Company, which account shall not be limited to the account in arrears;<\/span><\/div>\n
 <\/div>\n
13.2. Desist from performance in terms of any contracts with the customer;<\/span><\/div>\n
 <\/div>\n
13.3. Summarily cancel all agreements between it and the customer;<\/span><\/div>\n
 <\/div>\n
13.4. To charge facility fees calculated at the maximum rate of interest permissible in law and, if no such rate is prescribed, at the rate of Prime plus 5% per annum compounded monthly in arrears.<\/span><\/div>\n
 <\/div>\n
13.5. Exercise any right of retention which it may have over any and all goods\/property of the customer. It is specifically agreed that this right of retention shall not be restricted to goods forming the subject of any one agreement but shall apply to all goods relating to agreements between the Company and the customer.<\/span><\/div>\n
13.5.1. In the event that the Company elects to exercise any of its rights listed in 13 above then and in that event all amounts owing shall immediately become due and payable to the Company.<\/span><\/div>\n
13.5.2. In the event that payment is made before the due date, facility fees shall be credited to the account on a pro-rata based.<\/span><\/div>\n
13.5.3. The customer indemnifies the Company from any direct or indirect loss it may suffer as a consequence of the Company exercising its rights in terms of clause 13 above.<\/span><\/div>\n
 <\/div>\n
 14. FACILITY FEES<\/span><\/h5>\n
14.1. In the event of either party failing to make payment of any amount due in terms of this agreement on the due date, the outstanding amount shall attract facility fees calculated at the prime rate plus 2% per annum compounded monthly in arrears, from the date on which the payment was due to date of final payment.<\/span><\/div>\n
 <\/div>\n
14.2. The provisions of this clause 14 do not in any way derogate from the remaining rights in terms of clause 13 of this agreement or any of the remaining rights herein.<\/span><\/div>\n
 <\/div>\n
15. RECOVERY OF DEBTS DUE TO THE COMPANY<\/span><\/h5>\n
The Company shall be entitled to recover any amounts due to it by the Customer in respect of instructions relating to or in terms of any contract in respect of particular Goods from the Customer, if the Customer acts as agents for a disclosed or undisclosed principal from the Customer or the principal, as the Company in its absolute discretion sees fit,<\/span><\/div>\n
 <\/div>\n
16. COMPANY ENTITLED TO ACT AS AGENT OR PRINCIPAL IN CONTRACTING<\/span><\/h5>\n
16.1. Unless otherwise agreed in writing, the Company in procuring the carriage, storage, packaging or handling of goods shall be entitled, at its sole discretion, to act either as an agent for and on behalf of the customer or as a principal,<\/span><\/div>\n
 <\/div>\n
16.2. The offer and acceptance of a fixed price for the accomplishment of any task shall not itself determine whether such task is to be arranged by the Company acting as agent for and on behalf of the customer or as principal.<\/span><\/div>\n
 <\/div>\n
16.3. The customer acknowledges that when the Company, as an agent for and on behalf of the customer, concludes any contract with a third party, such agreement shall bind the customer to the third party.<\/span><\/div>\n
 <\/div>\n
16.4. Unless otherwise agreed in writing, the Company when acting as agent for and on behalf of the customer, shall be entitled to enter into any contract it reasonably deems necessary or requisite for the fulfillment of the customers instructions, including without limitation, contracts for the:<\/span><\/div>\n
16.4.1. Carriage of goods by any route or means or person;<\/span><\/div>\n
16.4.2. Storage, packing, transport, shipping, loading, unloading and or handling of goods by any person at any place whether on shore or afloat and for any length of time;<\/span><\/div>\n
16.4.3. Carriage or storage of goods in break-bulk form or in on transport units as defined in clause 12.2.5 or with or without other goods of whatsoever nature.<\/span><\/div>\n
 <\/div>\n
17. SUBCONTRACTING<\/span><\/h5>\n
17.1. Any business entrusted by the customer to the Company may in the sole discretion of the Company, be fulfilled by the Company itself, by its own servants performing part or all of the relevant services, or by the Company employing or entrusting the goods or services to third parties on such conditions as may be stipulated by, or negotiated with, such third parties for the purpose of such services or such part thereof as they may be employed to carry out;<\/span><\/div>\n
 <\/div>\n
17.2. Where the Company employs third parties to perform all or any of the functions which it has agreed to perform, the customer agrees that the Company shall have no responsibility or liability to its customer for any act or omission of such third party, even though the Company may be responsible for the payment of such third party\u2019s charges; but the Company shall, if suitably indemnified against all costs (including attorney and client costs) which may be incurred by or awarded against the Company, take such action against the third party on the customer\u2019s behalf as the customer may direct.<\/span><\/div>\n
 <\/div>\n
18. TERMS AND CONDITIONS OF AGENTS AND SUBCONTRACTORS<\/span><\/h5>\n
Notwithstanding anything to the contrary contained herein the customer agrees that all goods shall be dealt with by the Company on the terms and conditions, whether or not inconsistent with these trading terms and conditions, stipulated by the carriers, warehousemen, government departments, and all other parties (whether acting as agents or subcontractors to the company or not) into whose possession or custody the goods may pass, or subject to whose authority they may at any time be.<\/span><\/div>\n
 <\/div>\n
19. GOODS REQUIRING SPECIAL ARRANGEMENTS<\/span><\/h5>\n
Except under special arrangements previously made in writing the Company will not accept or deal with bullion, coin, precious stones, jewellery, valuables, antiques, pictures, human remains, livestock or plants. Should the customer nevertheless deliver such goods to the Company or cause the Company to handle or deal with any such goods otherwise than under special arrangements previously made in writing the Company shall incur no liability for any loss occasioned by any acts or omissions whether negligent or otherwise by the Company\u2019s employees or third parties, in respect of such goods. The provisions of clauses 40, 41, 42 and 43 shall be applicable to this clause in the event of a claim being lodged against the Company in respect of the goods referred to in this clause 19.<\/span><\/div>\n
 <\/div>\n
20. GOODS REQUIRING PRIOR CONSENT OF THE COMPANY<\/span><\/h5>\n
\n
20.1. The customer shall obtain, in advance, the Company\u2019s specific written consent to accept into its possession or control or into the possession or control of any of its servants, agents or employees, any goods, inflammable or noxious, or which by their nature may injure, damage, taint or contaminate, or in any way whatsoever adversely affect any person, goods or property, including goods likely to harbour or attract vermin or other pests. The customer warrants that such goods, or the case, crate, box, drum, canister, tank, flat, pallet, package or other holder or requirements of any authority or carrier and that the nature and characteristics of such goods and all other data required by such laws, regulations or requirements will be prominently and clearly marked on the outside cover of such goods.<\/span><\/div>\n
 <\/div>\n
20.2. If any such goods are delivered to the Company, whether or not in breach of the provisions of clause 20.1, such goods may for good reason as the Company in its discretion deems fit including, without limitation, the risk to other goods, property, life or health, be destroyed, disposed of, abandoned or rendered harmless or otherwise dealt with at the risk and expense of the customer and without the Company being liable for any compensation to the customer or any other party, and without prejudice to the Company\u2019s rights to recover its charges and\/or fees including the costs of such destruction, disposal, abandonment or rendering harmless or other dealing with the goods. The customer indemnifies the Company against all loss, liability or damage caused to the Company as a result of the tender of goods to the Company and\/or out of the aforegoing.<\/span><\/div>\n
 <\/div>\n
21. PERISHABLE GOODS<\/span><\/h5>\n
Without limitation to the terms and conditions of this agreement, in the event that goods (whether perishable or otherwise) in the care, custody or control of the Company, sender, owner or consignee, appear to have begun to deteriorate or are likely to deteriorate;<\/span><\/div>\n
 <\/div>\n
21.1. are insufficiently addressed or marked; and\/or<\/span><\/div>\n
 <\/span><\/div>\n
21.2. cannot be identified as being the property of an owner; and\/or<\/span><\/div>\n
 <\/span><\/div>\n
21.3. The goods have not after the expiration of 21 days written notice to the customer been collected or accepted by the customer or its nominee. (In the event that the whereabouts of the customer are unknown, or the company is not in possession of the customer\u2019s address or forwarding address, no notice shall be required to be given to the customer by the company);<\/span><\/div>\n
 <\/span><\/div>\n
21.4. Then and in that event the Company shall be entitled to sell the goods and payment or tender of the net proceeds (if any) of the sale thereof after deduction of those charges and expenses incurred by the Company, in respect thereof, shall be deemed to be delivery of the goods. If the proceeds of any sale do not cover the Company\u2019s costs incurred, the proceeds recovered shall be retained as liquidated damages.<\/span><\/div>\n
 <\/span><\/div>\n
21.5. Should any amount be owing to the Company by the Customer in terms of this agreement and remain outstanding, notwithstanding written notice having been given to settle any amounts owed, the Company shall be entitled, without having to obtain a court order authorizing same, to advertise the goods for sale by either private treaty or public auction.<\/span><\/div>\n
 <\/span><\/div>\n
21.6. The net proceeds of any such sale, after deducting therefrom all costs, charges and expenses incurred by the Company, shall be applied in reduction or discharge, as the case may be, of the Customers obligations to the Company in respect of such goods without prejudice to the Company\u2019s rights to recover from the Customer any balance which may remain owing to the Company after the exercise of such rights.<\/span><\/div>\n
 <\/span><\/div>\n
21.7. Should the total amount collected by the Company, after deducting therefrom all costs, charges and expenses incurred by the Company in respect thereof exceed the full amount of the Customer\u2019s obligations to the Company, the Company shall be obliged to refund such excess to the Customer.<\/span><\/div>\n
 <\/span><\/div>\n
21.8. ACCEPTANCE:<\/b> This serves to confirm that the contents and ramifications of this particular clause has been explained to the Customer and that the person signing this agreement understands and accepts the content thereof and has no objection to being bound thereto.<\/span><\/div>\n
 <\/div>\n
22. THE ACCEPTANCE OF DELIVERY<\/span><\/h5>\n
If delivery of any goods is not accepted by the customer, consignee or party nominated by the customer at the appropriate time and place then<\/span><\/div>\n
22.1. the Company shall be entitled to store the goods or any part thereof at no risk to the company and at the expense of the customer.<\/span><\/div>\n
22.2. The provisions of clause 21.4 to clause 21.8 shall apply mutatis mutandis<\/span><\/div>\n
 <\/span><\/div>\n
23. WAREHOUSING<\/span><\/h5>\n
Pending forwarding and\/or delivery on behalf of the Customer, goods may be warehoused or otherwise held at any place as determined by the Company in its absolute discretion, at the customer\u2019s expense.<\/span><\/div>\n
 <\/span><\/div>\n
24. COLLECTION OF EXPENSES AND C.O.D<\/span><\/h5>\n
24.1. When goods are accepted or dealt with by the Company upon instructions to collect freight, duties, charges or other expenses from the consignee or any other person, the customer shall remain responsible therefore or if they are not paid by such consignee or any other person immediately when due.<\/span><\/div>\n
 <\/span><\/div>\n
24.2. The Company shall in its sole discretion and if requested to by the Customer collect payment on delivery of the goods. It is expressly agreed that the Company shall not be held liable for the nonpayment of any negotiable instrument or financial instrument by the customer.<\/span><\/div>\n
 <\/span><\/div>\n
25. SUNDRY GOODS RECOGNISABLE AS THE CUSTOMER\u2019S<\/span><\/h5>\n
The Company shall have no obligation to take any action in respect of any goods which may be recognizable as belonging to the customer unless and until it receives suitable instructions relating to those goods together with all necessary documents.<\/span><\/div>\n
 <\/span><\/div>\n
26. EXAMINATION OF LANDED GOODS<\/span><\/h5>\n
26.1. Where it is necessary for an examination to be held or other action to be taken by the Company in respect of any discrepancy in the goods which are landed or discharged from any vessel, aircraft, vehicle or transport unit, no responsibility shall attach to the company for any failure to hold such examination or to take any other action unless the Company has been timeously advised by the landing or discharging agent that such goods have been landed and that such discrepancy exists.<\/span><\/div>\n
 <\/span><\/div>\n
\n
26.2. The Company will not be responsible for examining or counting any goods received by it where such goods are bundled, palletized or packed in any other manner such that their number cannot be quickly and easily counted. Should the Company undertake to count goods so received, it shall incur no liability in respect of any error or inaccuracy in such counting, whether such error or inaccuracy is the result of negligence on the part of the company or otherwise. The Company shall be entitled to levy a charge on the customer for counting of goods in such circumstances.<\/span><\/div>\n
 <\/span><\/div>\n
27. DUTIES, TAXES, IMPOSTS, LEVIES, AND DEPOSITS<\/span><\/h5>\n
27.1. The customer, whether or not the cause of nonpayment was due to an act, instruction or omission of the sender, owner and\/or consignee and their agents, if any, shall be liable for any duties, taxes, imposts, levies, deposits or out-lays of whatsoever nature levied by or payable to the authorities, intermediaries or other parties at any port or place for or in connection with goods and whether at the time of entry and\/or at any subsequent time, and for any payments, fines, penalties, expenses, loss or damage or whatsoever incurred or sustained by the Company in connection therewith or arising there out. The customer hereby indemnifies the Company against any claim which might be made against the company in respect hereof.<\/span><\/div>\n
 <\/span><\/div>\n
27.2. The Company shall not be liable for any increase in the rate of duty, wharfage, freight, railage or cartage, or any other tariff, whether same occurred before or after the performance by the Company of any act in terms of which a less favourable rate or tariff was applicable, or by virtue of the fact that a potential saving on the charge could have been made had the act been performed at a different time.<\/span><\/div>\n
 <\/span><\/div>\n
28. RECOVERY OF DUTIES INCORRECTLY PAID<\/span><\/h5>\n
Whether by any act or omission by the Company, either negligently or otherwise should, any duty, tax, levy, railage, wharfage, freight, cartage or any other impost or charge be made for the customer\u2019s account, which the Company may otherwise have prevented and\/or avoided, the liability of the Company for such payment shall cease and fall away if the customer does not;<\/span><\/div>\n
 <\/span><\/div>\n
28.1. within a reasonable time having regard to all the circumstances, and in particular to the time allowed for the recovery from the payee of the amount overpaid, advise the Company that an incorrect amount has been paid or levied, and<\/span><\/div>\n
 <\/span><\/div>\n
28.2. do all such acts as are necessary to enable the Company to effect recovery of the amount incorrectly paid.<\/span><\/div>\n
 <\/span><\/div>\n
28.3. The fact that the customer may not be aware that any such incorrect payment has been made shall not constitute a circumstance to be taken into account in calculating what a reasonable time for the purposes of clause 28.1 is. Should any act or omission by the customer, whether or not such act or omission was due to ignorance on the part of the customer and whether or not such ignorance was reasonable or justified in the circumstances, prejudice the Company\u2019s right of recovery, the customer shall be deemed not to have complied with the provisions of clauses 28.1 and 28.2.<\/span><\/div>\n
 <\/span><\/div>\n
29. PAYMENT BY THE CUSTOMER<\/span><\/h5>\n
29.1. Unless otherwise specifically agreed by the Company in writing the customer shall pay to the Company in cash immediately upon presentation of account all sums due to the Company without deduction or set-off and payments shall not be withheld or deferred on account of any claim or counterclaim which the customer may allege.<\/span><\/div>\n
 <\/span><\/div>\n
29.2. All and any moneys received by the Company from the customer shall be appropriated by the Company in its sole and absolute discretion in respect of any undisputed indebtedness owing by the customer to the Company, notwithstanding that the customer might, when making payment, seek to appropriate the payment so made to any particular debt or portion of debt.<\/span><\/div>\n
 <\/span><\/div>\n
30. DEBITING FEES AND DISBURSEMENTS<\/span><\/h5>\n
The Company shall under no circumstances be precluded from raising a debit and obtaining payment in respect of any fee or disbursements due to it notwithstanding the fact that a previous debit or debits, whether excluding or partly excluding the items subsequently requiring to be charged or recovered, had been raised and whether or not any notice had been given that further debits were to follow.<\/span><\/div>\n
 <\/span><\/div>\n
31. RISK OF POSTED ITEMS<\/span><\/h5>\n
Notwithstanding any prior dealings between the Company and the customer, all documents, cash, cheques, bank drafts or other remittances sent to the Company through the post shall be deemed not to have been received by the Company unless and until they are actually received by the Company.<\/span><\/div>\n
 <\/span><\/div>\n
32. QUOTATIONS\/ESTIMATES<\/span><\/h5>\n
32.1. The Company shall be entitled at any time by notice to the customer to cancel or resile from any quotation\/estimate or executory agreement in circumstances where it becomes impracticable or uneconomical for the Company to carry out the contract at the quoted\/estimated rate and the customer shall have no claim whatsoever against the Company for any loss that the customer might incur as a result of the Company cancelling or resiling from the quotation\/estimate or executory agreement.<\/span><\/div>\n
 <\/span><\/div>\n
32.2. Without in any way limiting the provision of clause 32.1 all quotations\/estimates and agreements are subject to revision without notice having regard to changes in currency exchange rates and upward movements in amounts payable by or on behalf of or at the instance of the Company to third parties including, without limitation, freight, surcharges, insurance premiums, equipment rental and labour which charges, and upward movements take place after quotation\/estimate. Any revision of rates as aforesaid will be commensurate with the change in the currency exchange rate or the increase in such amounts payable. Any such increase shall, failing agreement between the parties, be determined by the then auditors of the Company or any other auditors nominated by the Company, who in such determination, shall act as experts and not as arbitrators and whose decision shall be final and binding on parties.<\/span><\/div>\n
 <\/span><\/div>\n
33. NO CLAIMS AGAINST COMPANY DIRECTORS AND EMPLOYEES<\/span><\/h5>\n
The customer undertakes that no claim shall be made against any director servant or employee of the company which imposes or attempts to impose upon him\/her liability in connection with the rendering of any services which are the subject of these terms & conditions and hereby waives all and any such claims.<\/span><\/div>\n
 <\/div>\n<\/div>\n<\/div>\n
\n
34. CUSTOMER\u2019S ORAL INSTRUCTION<\/span><\/h5>\n

The customer\u2019s instructions to the Company shall be precise, clear and comprehensive and in particular, but without limitation, shall cover any valuation or determination issued by the customer in respect of any goods to be dealt with by or on behalf of or at the request of the customer. Instructions given by the customer shall be recognized by the Company as valid only if timeously given specifically in relation to a particular matter in question. Oral instructions, standing or general instructions or instructions given late, even if received by the Company without comment, shall not in any way be binding upon the Company, but the Company may at its sole discretion act thereupon.<\/span><\/p>\n

35. VARIATION OF THESE TRADING TERMS AND CONDITIONS<\/span><\/h5>\n

No variation or alteration of these trading terms and conditions shall be binding on the Company unless embodied in a written document signed by a representative of the Company (who has been so authorized by the board of directors) and the customer. Any purported variation or alteration of these trading terms and conditions otherwise than as set out above shall be of no force or effect, whether such purported variation or alteration is written or oral, or takes place before or after the receipt of these trading terms and conditions by the customer.<\/span><\/p>\n

36. NON-WAIVER<\/span><\/h5>\n

No extension of time or waiver or relaxation of any of the trading terms and conditions shall operate as an estoppel against any party in respect of its rights under these trading terms and conditions, nor shall it operate so as to preclude such party thereafter from exercising its rights strictly in accordance with these trading terms and conditions,<\/span><\/p>\n

37. GOVERNING LAW<\/span><\/h5>\n

These trading terms and conditions and all agreements entered into between the Company and the customer pursuant thereto and on the terms thereof shall be governed by and construed in accordance with the laws of the Republic of South Africa.<\/span><\/p>\n

38. JURISDICTION<\/span><\/h5>\n

38.1. These terms and conditions form part of the application by the customer, to use the services of the Company and to apply for credit with the Company. Accordingly, this agreement shall only become binding on the parties once accepted by the Company, which shall take place at the Company\u2019s domicillium as set out in Clause 51.1.<\/span><\/p>\n

38.2. Accordingly, the Court having jurisdiction to hear this matter shall be the Court in whose jurisdiction this offer was accepted. By the parties signature hereto the parties agree to such jurisdiction.<\/span><\/p>\n

38.3. The Company may elect, at its sole discretion, to institute any action or proceeding arising out of this contract in a Magistrate\u2019s Court of competent jurisdiction notwithstanding the fact that the amount involved in such action or proceeding may be beyond the jurisdiction of a Magistrate\u2019s Court.<\/span><\/p>\n

39. BENEFIT OF DISCOUNTS<\/span><\/h5>\n

The Company is entitled to the benefit of any discounts obtained and to retain and be paid all brokerages, commissions, allowances and other remunerations of whatsoever nature and kind and shall not be obliged to disclose or account to the customer, or principal for any such amounts received or receivable by it.<\/span><\/p>\n

40. LIEN<\/span><\/h5>\n

All goods and documents relating to goods including bills of lading and import permits, as well as all refunds, repayments, claims and other recoveries, shall be subject to a special and general lien and pledge either for moneys due in respect of such goods or for other moneys due to the company from the customer, sender, owner, consignee, importer or the holder of the bill of lading or their agents, if any. If any moneys due to the Company are not paid within 14 days after notice has been given to the person from whom the moneys are due that such goods or documents are being detained, they may be sold by auction or otherwise or in some other way disposed of for value at the sole discretion of the Company and at the expense of such person, and the net proceeds applied in or towards satisfaction of the indebtedness.<\/span><\/p>\n

41. INDEMNITY BY THE CUSTOMER<\/span><\/h5>\n

Without prejudice to any of the Company\u2019s rights and securities under these terms and conditions, the customer indemnifies and holds harmless the Company against all liabilities, damages, costs and expenses whatsoever incurred or suffered by the Company arising directly or indirectly from or in connection with the customer\u2019s express or implied instructions of their implementation by or on behalf of or at the instance of the Company in relation to any goods and in particular, but without limitation of the aforegoing, in respect of any liability whatsoever which may be incurred.<\/span><\/p>\n

41.1. to any haulier, carrier, warehouseman or other person whatsoever at any time involved with such goods arising out of any claim made directly or indirectly against any such person by the customer or by any consignor, consignee or owner of such goods or by any person having an interest in such goods or by any other person whatsoever: and\/or<\/span><\/p>\n

41.2. to any owner or consignee of such goods who is not the customer of the company where the company performs the service of a deconsolidation agent, or any other service; and\/or<\/span><\/p>\n

41.3. to any carrier of the goods if the company is the consignor or consignee of the goods; and\/or<\/span><\/p>\n

41.4. in respect of any goods referred to in clause 18.<\/span><\/p>\n

42. LIMITATION OF COMPANY\u2019S LIABILITY<\/span><\/h5>\n

42.1. Subject to the provisions of clause 42.1.9 to 42.1.11 and clause 4 the Company shall not be liable for any claim of whatsoever nature (whether in contract or in delict) and whether for damages or otherwise, howsoever arising including but without limiting the generality of the aforesaid;<\/span><\/p>\n

42.1.1. Any negligent act or omission or statement by the Company or its servants, agents and nominee; and\/or<\/span>
42.1.2. Any act or omission of the customer or agent of the customer with whom the Company deals; and\/or<\/span>
42.1.3. Any loss, damage or expense arising from or in any way connected with the marking, labeling, numbering, non-delivery or miss delivery of any goods; and\/or<\/span><\/p>\n

42.1.4. Any loss, damage or expense arising from or in any way connected with the weight, measurements, contents, quality, inherent vice, defect or description of any goods; and\/or<\/span>
42.1.5. Any loss, damage or expense arising from or in any way connected with any circumstance, cause or event beyond the reasonable control of the Company, including but without limiting the generality of the aforesaid, strike, lockout, stoppage or restraint of labour; and\/or<\/span>
42.1.6. Damages arising from loss of market or attributable to delay in forwarding or in transit or failure to carry out any instructions given to the Company; and\/or<\/span>
42.1.7. Loss or non-delivery of any separate package forming part of a consignment or loss from a package or an unpacked consignment or for damage or miss delivery; and\/or<\/span>
42.1.8. Damage or injury suffered by the customer or any person whatsoever arising out of any clause whatsoever as a result of the Company\u2019s execution or attempted execution of its obligations to the customer and\/or the customer\u2019s requirements or mandate<\/span><\/p>\n

Unless<\/span><\/p>\n

42.1.9. such claim arises from a grossly negligent act or omission on the part of the Company or its servant; and<\/span>
42.1.10. such claim arises at a time when the goods in question are in the actual custody of the Company and under its actual control; and<\/span>
42.1.11. In the instance provided in clause 42.1.7 above, the Company received a written notice within 5 days after the end of the transit where the transit ends in the Republic of South Africa or within 14 days after the end of the transit where the transit ends at any place outside the Republic of South Africa.<\/span><\/p>\n

42.2 Notwithstanding anything to the contrary contained in these trading terms and conditions, the Company shall not be liable for any indirect and consequential loss arising from any act or omission or statement by the Company, its agencies, servants or nominees, whether  negligent or otherwise<\/span><\/p>\n

43. MONETARY LIMITATION OF LIABILITY OF THE COMPANY<\/span><\/h5>\n

In those cases where the Company is liable to the customer in no such case whatsoever shall any liability of the Company, howsoever arising, exceed whichever is the least of the following respective<\/span>
amounts:<\/span>
43.1. The value of the goods evidenced by the relevant documentation or declared by the customer for customs purposes or for any purpose connected with their transportation, or<\/span><\/p>\n

43.2. The value of the goods declared for insurance purposes, or<\/span><\/p>\n

43.3. Double the amount of the fees raised by the Company for its services in connection with the goods, but excluding any amounts payable to sub-contractors, agents and third parties<\/span><\/p>\n

43.4. If it is desired that the liability of the Company in those cases where it is liable to the customer in terms of clause 42 should not be governed by the limits referred to in clause 43 written notice thereof must be received by the Company before any goods or documents are entrusted to or delivered to or into the control of the Company (or its agents or sub-contractor), together with a statement of the value of the goods. Upon receipt of such notice the Company may in the exercise of its absolute discretion agree in writing to its liability being increased to a maximum amount equivalent to the amount stated in the notice, in which case it will be entitled to effect a special insurance to cover its maximum liability and the party giving the notice shall be deemed, by so doing, to have agreed and undertaken to pay to the Company the amount of the premium payable by the Company for such insurance. If the Company does not so agree the limits referred to in clause 43 shall apply.<\/span><\/p>\n

44. GENERAL AVERAGE<\/span><\/h5>\n

The customer indemnifies and holds harmless the Company in respect of any claims of a General Average nature which may be made against the Company and the customer shall provide such security as may be required by the Company.<\/span><\/p>\n

45. BREACH<\/span><\/h5>\n

In the event of any of the parties failing to honour any of its obligations in terms of this agreement, or should it commit any breach thereof, or allow any judgment by default or default judgment to remain unsatisfied against it for a period of more than (14) fourteen days, then the aggrieved party shall be entitled to give the defaulting party (14) fourteen days\u2019 notice in writing, to be communicated as set out in this agreement to remedy such breach, in which event the aggrieved party shall be entitled without prejudice to any other rights it may have:<\/span><\/p>\n

45.1. to claim immediate payment of any outstanding money, which shall forthwith become due and payable on demand;<\/span>
45.2. or to cancel this agreement;<\/span>
45.3. institute damages for the recovery of any damages suffered.<\/span><\/p>\n

46. WARRANTIES AND REPRESENTATIONS BY THE COMPANY<\/span><\/h5>\n

The Company makes no warranties and representations to the customer save as may be specifically provided herein or as notified in writing by the Company to the customer from time to time. The customer acknowledges that the Company is not in any way bound by any oral statement, representation, guarantee, promise, undertaking, inducement or otherwise which may have been made at any time by any salesman, employee, representative or any person acting or purporting to act for and on behalf of the Company, whether negligently or otherwise, unless such statements, representations, guarantee, promise, undertakings, warranties or inducements are supplied or made in writing by an employee duly authorized by the written resolution of the board of directors of the Company in response to a written enquiry specifying accurately and in complete detail what information is required.<\/span><\/p>\n

47. DISPUTE<\/span><\/h5>\n

47.1. Should there be any dispute of any nature whatsoever between the parties in regard to any aspect, matter or thing relating to these trading terms and conditions and whether or not the Company has executed its obligations in terms of any agreement it has with the customer, then and in such event the customer shall nevertheless be obliged to perform its obligations in terms of any such agreement as though the Company had performed properly and to the customer\u2019s satisfaction.<\/span><\/p>\n

47.1.1. The customer\u2019s remedy, having performed its obligations as provided in clause 45.1, shall be limited to an action against the<\/span>
Company for repayment of either the whole or portion of the amount which the customer alleges constitutes an overpayment<\/span>
47.1.2. Without affecting the generality of clauses 45.1 and 45.2, the customer shall not be entitled to withhold payments of any accounts, by reason of any disputes with the Company, whether in relation to the Company\u2019s performance in terms of any agreement, or lack of performance or otherwise after which payment the customer\u2019s rights of action against the Company in terms of this clause can be enforced. Until such payment is made, any rights that the customer may have shall be deemed not yet to have arisen, and it is only the payment to the Company which releases such rights and makes them available to the company in respect of any claim that he may have against the company.<\/span>
47.1.3. In any dispute between the Company and the customer, the Company shall be deemed to have performed its obligation in a proper and workmanlike manner and strictly in accordance with any agreement between it and the customer until such time as the customer proves the contrary.<\/span><\/p>\n

48. TIME FOR PERFORMANCE BY THE CUSTOMER<\/span><\/h5>\n

Time is of the essence for the performance by the customer of all obligations owed to the Company in terms of any agreement with it governed by these terms and conditions.<\/span><\/p>\n

49. SEVERABILITY <\/span><\/h5>\n

If any provision of these terms and conditions is unenforceable, then the Company shall be entitled to elect (which election may be made at any time) that such provision shall be severed from the remaining provisions of these terms and conditions which shall not be affected and shall remain of full force and effect.<\/span><\/p>\n

50. ARBITRATION<\/span><\/h5>\n

50.1 Save where otherwise provided for in this agreement, any dispute between the parties hereto in regard to:<\/span><\/p>\n

50.1.1 the interpretation of; or<\/span>
50.1.2 the effect of; or<\/span>
50.1.3 the carrying out of; or<\/span>
50.1.4 any other matter arising directly or indirectly out of this agreement, shall be resolved on the basis set out below.<\/span><\/p>\n

Settlement<\/span>
50.2 Before any dispute is referred to arbitration, the two parties’ duly authorised representative will meet within 72 (seventy two) hours from when a dispute has been declared in writing in an attempt to resolve the matter. If resolution to a dispute cannot be reached in this time, the remaining provisions of this clause 50 will apply.<\/span><\/p>\n

Arbitration<\/span>
50.3 The arbitration shall be held informally, but otherwise under the provisions of the Arbitration Laws, being Act No. 43 of 1965, as amended from time to time, or any Act passed in substitution for it; it being the intention, as far as possible, that the arb itration shall be held and concluded within 21 (twenty-one) days after it has been demanded. All parties shall be entitled to be represented at the arbitration.<\/span><\/p>\n

Arbitrator<\/span>
50.4 The Arbitrator shall be, if the matter in issue is:<\/span><\/p>\n

50.4.1 primarily an accounting matter \u2013 an independent chartered accountant of not less than 10 (ten) years standing practicing as a registered auditor agreed upon between the parties;<\/span>
50.4.2 primarily a legal matter \u2013 a practicing attorney of not less than 10 (ten) years standing agreed upon between the parties and if not agreed within 7 (seven) days so appointed by the President for the time being of the Cape Law Society.<\/span>
50.4.3 any other matter \u2013 an independent person agreed upon between the parties.<\/span><\/p>\n

50.5 Dispute over nature of matter<\/span><\/p>\n

50.5.1 If the parties cannot agree whether any matter in dispute falls under clause 50.7 within 7 (seven) days, then that dispute shall be submitted for decision in terms of 50.7.3 above within 7 (seven) days after the parties have so failed to agree so that the arbitration can be held and concluded as far as possible within a period of 21 (twenty one) days referred to above. The Arbitration will be held in Cape Town South Africa.<\/span><\/p>\n

Final and binding<\/span>
50.6 The decision of the Arbitrator shall be final and binding upon the parties. Each party shall be liable to pay for their own arbitration costs unless ordered to the contrary by the arbitrator.<\/span><\/p>\n

51 DOMICILIUM<\/span><\/h5>\n

The parties hereby choose domicilium citandi et executandi<\/em> as follows:<\/span>
51.1 Company:<\/span><\/p>\n

51.2 Customer:<\/span><\/p>\n

51. PRIVACY<\/span>
The Company\u2019s Privacy Policy applies. A copy of the Privacy Policy is available at: https:\/\/iss-globalforwarding.com\/privacy<\/a><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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