ISS Global Forwarding reinforces India growth ambitions at landmark customer event

More than 300 customers and business leaders join senior global leadership as the company marks eight years of growth and outlines its next phase in India
INDIA, 12 September 2026 – ISS Global Forwarding (ISS GF), the Dubai-headquartered international freight forwarding and logistics solutions provider, reaffirmed India’s strategic importance to its global growth agenda at “Moving Forward Together,” its strategic customer event in India, attended by more than 300 customers, business leaders and stakeholders.
Held as ISS Global Forwarding marks its eighth anniversary, the event brought together key customers and senior leadership to discuss India’s expanding role in global trade, evolving supply-chain requirements and opportunities to deepen partnerships as the country strengthens its position as a manufacturing and trading hub.
Senior leadership attending the event included Mr. Enver Moretti, Group Chief Executive Officer; Mr. Magesh Ganesan, Global Chief Commercial Officer; Mr. Melvin Chang, Group Chief Financial Officer; and Mr. Rahul Bhowmick, Country Manager – India.
During a press conference held alongside the event, the leadership team outlined the company’s ambitions for India, its response to major supply-chain disruptions and the importance of customer relationships, scale, people and continued investment in shaping its next phase of growth.

India positioned as a key growth market

India has developed into one of ISS Global Forwarding’s most important markets since the company was established in 2018.
The India business expects to close 2026 at approximately 120,000 TEUs of ocean freight, while air freight volumes are expected to reach approximately 18 million kilograms.
The performance reflects sustained investment in local capabilities, trade-lane development, people, technology and customer relationships, alongside increasing demand for more complex logistics solutions.
Mr. Enver Moretti, Group CEO, ISS Global Forwarding, said India would continue to play a central role in the company’s long-term strategy.
“India is one of the major assets that our company is focusing on. From the beginning, we have put a lot of energy and investment into creating what we have today. India, together with China, is leading much of the Asia-Pacific business across Africa, the Middle East, Europe and America.”
Mr. Moretti also highlighted the growing importance of intra-Asia trade.
“I believe the biggest business available today is the intra-Asia business — the trade between countries in Asia-Pacific. The two engines are China and India. That is why we will continue to focus and continue to invest in order to grow our business.”
He added:
“Our aim is to become one of the leading companies in India for freight forwarding. We have a good team, and I believe that in the next two to three years, we will reach where we want to be.”

Customer understanding, scale and people drive differentiation

ISS Global Forwarding’s growth in India has been supported by a deliberate focus on building scale while remaining close to customers and their operational requirements.
Mr. Rahul Bhowmick, Country Manager – India, ISS Global Forwarding, said understanding customers and responding with practical solutions had been central to the company’s differentiation in a highly competitive market.
“What has made the difference here is that we understood the customer. We listen to the customer and do what the customer needs. When there is a crisis, a shipment problem or any operational issue, the difference is made by the forwarder who stands in front of the customer with a solution.”
The company has also focused on building volumes and scale across its India operations, strengthening its ability to work with carriers and service providers and translate that position into improved customer solutions.
Mr. Bhowmick said:
“From day one, it was not only about profit; it was about building volumes and building scale. That scale gives us leverage to get better services from our vendors, and that translates into better service for our clients.”
Technology has supported that growth through greater shipment visibility, track and trace, control-tower capabilities, customer reporting and automation across selected operational processes. However, Mr. Bhowmick stressed that digitalisation must continue to complement the human expertise at the centre of freight forwarding.
“Technology has been an enabler for us without taking away the human touch. In our business, the human element and skill play a major role. While we talk about productivity, we do not take shortcuts when it comes to delivering that human touch in the client relationship.”
The India leadership also highlighted the depth of expertise within the business, with the team bringing approximately 100 years of collective industry experience.

Resilience strengthening long-term partnerships

ISS Global Forwarding’s leadership identified major global supply-chain disruptions as defining moments in the company’s eight-year journey.
The COVID-era disruption and more recent instability affecting international trade corridors created significant challenges around capacity, routing, lead times and costs.
Mr. Moretti said the company’s priority during these periods had been to maintain customer supply chains through alternative solutions.
“Finding alternative routes and offering customers alternative solutions was difficult, but we managed to achieve that. We were present to serve our customers during this difficult time, and we believe that will continue to strengthen our partnerships in the future.”
He added that long-term success in freight forwarding ultimately depends on relationships and trust.
“Everybody can be competitive, everybody can offer a price and everybody can buy freight. But the key thing in this industry is the relationship and the trust that you establish between the company and your customer.”
Mr. Magesh Ganesan, Global Chief Commercial Officer, ISS Global Forwarding, reinforced the importance of long-term partnerships.
“It is the trust that we have earned over a period of time. Through thick and thin, we have stood by our clients. There have been times when customers were struggling and facing significant costs, and we stood by them. Those things pay dividends in the long run.”
Mr. Ganesan added:
“As we say, it is a partnership; it is not just a customer for us. In our business, if you can build trust, you are already halfway there.”
ISS Global Forwarding sees further opportunities across renewable energy, manufacturing, industrial and project logistics, oil and gas and FMCG, particularly where customers require end-to-end solutions across challenging operating environments or complex supply chains.

Investing behind the next phase of growth

As ISS Global Forwarding continues to expand in India, the company is focused on ensuring growth is supported by the right organisational capabilities, people, systems and investment.
Mr. Melvin Chang, Group Chief Financial Officer, ISS Global Forwarding, highlighted the importance of building for the long term.
“From the beginning, the focus has been on building volumes and building scale. As we continue to grow, we also need to continue investing in the organisation and the capabilities that support that growth.”
The approach reflects ISS Global Forwarding’s intention to create a scalable operating platform capable of supporting increasing freight volumes and more sophisticated customer requirements.

Moving Forward Together

The theme of the customer event — “Moving Forward Together” — reflected ISS Global Forwarding’s approach to growth in India: developing its business alongside customers and strengthening partnerships as their supply chains evolve.
With more than 300 customers and stakeholders gathered at the event, ISS Global Forwarding used the occasion to mark eight years of growth while reinforcing its long-term commitment to the Indian market.
Supported by expected 2026 volumes of 120,000 TEUs of ocean freight and approximately 18 million kilograms of air freight, the company enters its next phase in India with a clear focus on customer partnerships, sustainable scale, operational resilience and increasingly complex logistics solutions.
For Mr. Moretti, the company’s eighth anniversary also provided perspective on the pace at which ISS Global Forwarding has developed since its establishment.
Asked during the press conference what achievement from the company’s first eight years made him most proud, Mr. Moretti concluded:
“In eight years, we almost achieved what a company of 160 years had achieved before they were sold to another multinational.”

About ISS Global Forwarding

ISS Global Forwarding is an international freight forwarding and logistics solutions provider delivering agile, customer-centric services across global supply chains.
Established in 2018 and headquartered in Dubai, UAE, the company operates through a growing international network and provides solutions across air freight, ocean freight, road freight, contract logistics and warehousing, customs, industrial projects and specialised supply-chain services.
In India, ISS Global Forwarding expects to close 2026 at approximately 120,000 TEUs of ocean freight, while air freight volumes are expected to reach approximately 18 million kilograms.
ISS Global Forwarding combines international network capabilities, local market expertise, technology and customer-focused execution to develop solutions for increasingly complex global supply chains.