{"id":16786,"date":"2026-10-21T18:09:25","date_gmt":"2026-10-21T14:09:25","guid":{"rendered":"https:\/\/iss-globalforwarding.com\/?post_type=jobs&#038;p=16786"},"modified":"2026-10-23T10:38:26","modified_gmt":"2026-10-23T06:38:26","slug":"operations-specialist-bel","status":"publish","type":"jobs","link":"https:\/\/iss-globalforwarding.com\/zh_hk\/jobs\/operations-specialist-bel\/","title":{"rendered":"Operations Specialist"},"content":{"rendered":"<p><span style=\"color: #000000;\"><strong>Department: <\/strong>Ocean Freight, Import<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Experience:\u00a0<\/strong> 3 \u2013 7 years<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Company Name: <\/strong>ISS Global Forwarding Belgium<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Company Introduction: <\/strong>ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS GF\u2019s presence in over 60 countries means an unmatched mix of global perspective and regional know-how that adds a decisive logistical edge to your business. For more information, please<span style=\"color: #ff6600;\"> <a style=\"color: #ff6600;\" href=\"https:\/\/iss-globalforwarding.com\/zh_hk\/about-us\/\">click here.<\/a><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Role Overview:<\/strong> The job holder is responsible for overseeing and coordinating various operational activities. The job holder will ensure efficient and timely handling of shipments, manage customer relationships, coordinate with internal teams and external stakeholders, and maintain accurate documentation and records.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Key Responsibilities:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Coordinate and oversee the end-to-end shipment process, including booking, documentation, customs clearance, and delivery.<\/span><\/li>\n<li><span style=\"color: #000000;\">Liaise with carriers, vendors, and service providers to ensure timely and efficient movement of goods.<\/span><\/li>\n<li><span style=\"color: #000000;\">Monitor shipment status, track cargo, and address any issues or delays in a proactive manner.<\/span><\/li>\n<li><span style=\"color: #000000;\">Ensure compliance with international trade regulations, customs requirements, and industry standards.<\/span><\/li>\n<li><span style=\"color: #000000;\">Serve as a primary point of contact for customers, providing timely and accurate information on shipment status, rates, and services.<\/span><\/li>\n<li><span style=\"color: #000000;\">Address customer inquiries, concerns, and complaints, resolving issues promptly and maintaining a high level of customer satisfaction.<\/span><\/li>\n<li><span style=\"color: #000000;\">Proactively communicate with customers to understand their requirements and provide suitable solutions.<\/span><\/li>\n<li><span style=\"color: #000000;\">Build and maintain strong relationships with customers, understanding their business needs and offering value-added services.<\/span><\/li>\n<li><span style=\"color: #000000;\">Ensure accurate and complete documentation for all shipments, including bills of lading, customs forms, and other relevant documents.<\/span><\/li>\n<li><span style=\"color: #000000;\">Maintain organized records of shipment-related information, including tracking numbers, invoices, and delivery receipts.<\/span><\/li>\n<li><span style=\"color: #000000;\">Collaborate with the documentation team to ensure compliance with documentation procedures and industry standards.<\/span><\/li>\n<li><span style=\"color: #000000;\">Prepare and submit required reports to management, stakeholders, and regulatory authorities.<\/span><\/li>\n<li><span style=\"color: #000000;\">Identify opportunities for operational improvements, cost optimization, and process efficiency.<\/span><\/li>\n<li><span style=\"color: #000000;\">Collaborate with internal teams, such as logistics, warehouse, and transportation, to streamline operations and enhance service quality.<\/span><\/li>\n<li><span style=\"color: #000000;\">Participate in cross-functional projects and initiatives to improve operational effectiveness and customer satisfaction.<\/span><\/li>\n<li><span style=\"color: #000000;\">Stay updated on industry trends, regulations, and best practices to drive continuous improvement.<\/span><\/li>\n<li><span style=\"color: #000000;\">Ensure adherence to quality standards, company policies, and industry regulations.<\/span><\/li>\n<li><span style=\"color: #000000;\">Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs) to meet customer expectations.<\/span><\/li>\n<li><span style=\"color: #000000;\">Conduct periodic audits to assess operational compliance and identify areas for improvement.<\/span><\/li>\n<li><span style=\"color: #000000;\">Implement corrective actions to address non-compliance issues and improve operational performance.<\/span><\/li>\n<\/ul>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Bachelor&#8217;s degree in business, logistics, supply chain management, or a related field.<\/span><\/li>\n<li><span style=\"color: #000000;\">3-7 years of experience in operations or a similar role in the freight forwarding industry.<\/span><\/li>\n<li><span style=\"color: #000000;\">Experience handling Import files is a must, knowledge of Export is an added advantage.<\/span><\/li>\n<li><span style=\"color: #000000;\">Strong knowledge of freight forwarding operations, including documentation, customs regulations, and industry practices.<\/span><\/li>\n<li><span style=\"color: #000000;\">Familiarity with international trade terms and shipping documentation requirements.<\/span><\/li>\n<li><span style=\"color: #000000;\">Proficiency in English (written and verbal). Additional languages may be advantageous.<\/span><\/li>\n<li><span style=\"color: #000000;\">Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.<\/span><\/li>\n<li><span style=\"color: #000000;\">Solid knowledge and experience in:<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Shipment Management Software<\/span><\/li>\n<li><span style=\"color: #000000;\">Customs and Trade Regulations<\/span><\/li>\n<li><span style=\"color: #000000;\">Freight Forwarding Procedures<\/span><\/li>\n<li><span style=\"color: #000000;\">Documentation and Records<\/span><\/li>\n<li><span style=\"color: #000000;\">Transportation Modes and Services<\/span><\/li>\n<li><span style=\"color: #000000;\">International Trade Terms<\/span><\/li>\n<li><span style=\"color: #000000;\">Supply Chain Management<\/span><\/li>\n<li><span style=\"color: #000000;\">Data Analysis and Reporting<\/span><\/li>\n<li><span style=\"color: #000000;\">Knowledge of Industry Regulations<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Kindly fill the form below to apply.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Department: Ocean Freight, Import Experience:\u00a0 3 \u2013 7 years Company Name: ISS Global Forwarding Belgium Company Introduction: ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS GF\u2019s presence in over 60 countries means an unmatched mix of global [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"categories":[],"tags":[],"emp-type":[25],"job_location":[82],"department":[73,65],"class_list":["post-16786","jobs","type-jobs","status-publish","hentry","emp-type-full-time","job_location-belgium","department-ocean-freight","department-operations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Operations Specialist - ISS Global Forwarding<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iss-globalforwarding.com\/zh_hk\/jobs\/operations-specialist-bel\/\" \/>\n<meta property=\"og:locale\" content=\"zh_HK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Operations Specialist - ISS Global Forwarding\" \/>\n<meta property=\"og:description\" content=\"Department: Ocean Freight, Import Experience:\u00a0 3 \u2013 7 years Company Name: ISS Global Forwarding Belgium Company Introduction: ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. 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