Department: Operations
Experience: 12-15 years
Company Name: ISS Global Forwarding Nigeria Ltd
Company Introduction:
ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS-GF’s presence in over 60 countries means an unmatched mix of global perspective and regional know-how that adds that decisive logistical edge to your business. For more information, please click here.

Role Overview:
The Operations Manager is responsible for overseeing and optimizing the company’s freight forwarding and logistics operations. This role plays a critical part in ensuring efficient transportation of goods, regulatory compliance, and operational excellence while managing teams and driving continuous improvement initiatives.

Key Responsibilities:
• Oversee comprehensive logistics operations and transportation of goods across multiple channels.
• Manage customs documentation processes and ensure regulatory compliance.
• Supervise operational staff and monitor real-time shipment tracking systems.
• Ensure strict adherence to company policies and international regulations.
• Prepare and manage operational budgets and performance reports for senior management.
• Enhance operational systems, processes, and implement industry best practices.
• Coordinate with carriers and negotiate competitive shipping rates and terms.
• Develop and implement operational policies and procedures to drive efficient operations.
• Manage comprehensive day-to-day operations while overseeing the operations team and department.
• Negotiate strategic contracts with suppliers and vendors to secure favorable pricing and terms.

Requirements:
• Extensive experience as an operations professional in the freight forwarding and logistics industry.
• Comprehensive knowledge of operational process flows in both Air and Ocean Freight operations.
• Strong relationship management and stakeholder engagement skills.
• In-depth knowledge of Government policies, regulatory requirements, customs procedures, and other regulatory bodies.
• Strong organizational competencies and ability to manage multiple priorities effectively.
• Fluency in MS Office (Excel, Word, Outlook) and general internet navigation.

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