Department: Ocean Freight, Import
Experience:  3 – 7 years
Company Name: ISS Global Forwarding Belgium
Company Introduction: ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS-GF’s presence in over 60 countries means an unmatched mix of global perspective and regional know-how that adds a decisive logistical edge to your business. For more information, please click here.

Role Overview: The job holder is responsible for overseeing and coordinating various operational activities. The job holder will ensure efficient and timely handling of shipments, manage customer relationships, coordinate with internal teams and external stakeholders, and maintain accurate documentation and records.

Key Responsibilities:

• Coordinate and oversee the end-to-end shipment process, including booking, documentation, customs clearance, and delivery.
• Liaise with carriers, vendors, and service providers to ensure timely and efficient movement of goods.
• Monitor shipment status, track cargo, and address any issues or delays in a proactive manner.
• Ensure compliance with international trade regulations, customs requirements, and industry standards.
• Serve as a primary point of contact for customers, providing timely and accurate information on shipment status, rates, and services.
• Address customer inquiries, concerns, and complaints, resolving issues promptly and maintaining a high level of customer satisfaction.
• Proactively communicate with customers to understand their requirements and provide suitable solutions.
• Build and maintain strong relationships with customers, understanding their business needs and offering value-added services.
• Ensure accurate and complete documentation for all shipments, including bills of lading, customs forms, and other relevant documents.
• Maintain organized records of shipment-related information, including tracking numbers, invoices, and delivery receipts.
• Collaborate with the documentation team to ensure compliance with documentation procedures and industry standards.
• Prepare and submit required reports to management, stakeholders, and regulatory authorities.
• Identify opportunities for operational improvements, cost optimization, and process efficiency.
• Collaborate with internal teams, such as logistics, warehouse, and transportation, to streamline operations and enhance service quality.
• Participate in cross-functional projects and initiatives to improve operational effectiveness and customer satisfaction.
• Stay updated on industry trends, regulations, and best practices to drive continuous improvement.
• Ensure adherence to quality standards, company policies, and industry regulations.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs) to meet customer expectations.
• Conduct periodic audits to assess operational compliance and identify areas for improvement.
• Implement corrective actions to address non-compliance issues and improve operational performance.

Requirements:

• Bachelor’s degree in business, logistics, supply chain management, or a related field.
• 3-7 years of experience in operations or a similar role in the freight forwarding industry.
• Experience handling Import files is a must, knowledge of Export is an added advantage.
• Strong knowledge of freight forwarding operations, including documentation, customs regulations, and industry practices.
• Familiarity with international trade terms and shipping documentation requirements.
• Proficiency in English (written and verbal). Additional languages may be advantageous.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
• Solid knowledge and experience in:
  • Shipment Management Software
  • Customs and Trade Regulations
  • Freight Forwarding Procedures
  • Documentation and Records
  • Transportation Modes and Services
  • International Trade Terms.
  • Supply Chain Management
  • Data Analysis and Reporting
  • Knowledge of Industry Regulations

Kindly fill the form below to apply.