Department: Air Freight, Operations
Experience:  2-3 years
Company Name: ISS Global Forwarding UAE LLC
Company Introduction: ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS-GF’s presence in over 60 countries means an unmatched mix of global perspective and regional know-how that adds a decisive logistical edge to your business. For more information, please click here.

Role Overview:
The Operations Executive is responsible for managing and coordinating all aspects of export operations to ensure timely and efficient shipment of goods for international clients. To oversee day-to-day operational and service-related issues. Provide feedback and action required. Escalate issues to the Air Freight manager that cannot be resolved in a timely manner.

Key Responsibilities:
•  Manage air import, export, and cross-trade operations from booking to final delivery.
•  Coordinate with airlines, overseas agents, customs, warehouses, and transporters.
•  Prepare, verify, and process air freight documentation (MAWB/HAWB, invoices, packing lists, COO, etc.).
•  Monitor shipment schedules and provide status updates and pre-alerts to customers and agents.
•  Monitor ETD/ETA with airlines, forwarders, and DNATA, and ensure freight has departed/arrived as per schedule.
•  Ensure compliance with IATA regulations, airline requirements, and local customs laws.
•  Update shipment details in freight management systems and maintain accurate records.
•  Coordinate closely with sales, customer service, and finance teams to support smooth operations.
•  Ensure timely and accurate billing in line with agreed timelines and adherence to KPI guidelines
•  Proficient in Word, Excel, presentation tools, and internet use.

Key Attributes:
•  Strong knowledge of air export/import procedures and documentation.
•  Proficiency in English (written and verbal). Additional languages may be advantageous.
•  Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
•  Familiarity with IATA regulations and airline processes.
•  Good communication, coordination, and time-management skills.
•  To work under pressure and meet tight deadlines

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